Virtual, Virtual, USA
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Reports To: General Manager-Business Unit
| Position Title: Senior Product Manager-Business Workflow Group |
| Location : Open-Virtual Office |
| Expected Contributions : The Business Workflow Product Group (BWF) seeks to transform the way the print industry does business. Our software and professional service solutions add percentage points to the bottom line of our customers and ensure their continued financial success in an increasingly complex business environment We offer a complete business management information system which combines the robustness and breadth of an industry leading ERP solution with the print-specific capabilities and workflows demanded by the industry. We deliver functionality across front office, back office and production related activities throughout graphic arts business. The BWF Product Manager focuses on driving the BWF business by ensuring customer needs are being achieved by our combined software and services offering. The Product Manager is responsible for studying the market requirements and competitive solutions and to direct BWF product activities to ensure that BWF has the right solution. The Product Manager will work closely with Sales and Services organizations to ensure that revenue and margin targets for the product group are being achieved and will develop future forecasting methodologies to guide budgeting processes. The Product Manager also represents the BWF PG at industry and regional events. The Product Manager will report to the BWF Product Group General Manager and will work closely with the following core team members: · BWF Group Operations Manager · BWF R&D Manager · BWF Regional Sales Manager(s) · BWF Regional Professional Services Manager(s) Responsibilities: · Drive desired revenue and margin growth for the BWF business o Working with Regional Sales and Prof Services leadership, drive the BWF business to consistently achieve and exceed revenue and margin targets o Develop regionally focused market forecasts and drive regional sales commitment negotiations to supply into annual ACP and ASR processes o Develop and deliver targeted training sessions and materials to Regional Sales, Sales Support, and Marketing resources to ensure strong understanding of the BWF portfolio o Provide relevant voice of customer feedback to identify and develop new product and marketing concepts to further increase the reach of BWF within our customer base o Assist as needed in closing sales opportunities and ensure that BWF has a strong base of referenced accounts o Focus the tactical achievement of annual forecasts, but also maintain a strategic view towards the future to ensure BWF achieves its longer term goals. o Develop product and business opportunity and investment analysis that provides clear go/no-go decision criteria, including understanding R&D and service and support budgeting strategies and plans o Use financial and market information effectively to monitor/evaluate and influence performance and encourage a commitment to quality performance at all levels of the organization. · Optimize the Competitive Advantage of BWF products and services o Develop detailed competitive analysis including pricing, feature set, and product positioning and use that knowledge to ensure that BWF solutions offer competitive advantages within the marketplace o Manage the creation of competitive analysis tools, ROI studies, and whitepapers that can be utilized by regional sales and services teams o Develop pricing and package models for BWF solution offerings that maximize return for the company while also minimizing confusion for customers and complexity for the Sales staff. o Ensure Regional Sales and Services have access to this information in our Sales IT systems o Work closely with R&D teams to ensure alignment of feature requirements with R&D capabilities and optimize trade-off decisions o Develop a deep customer understanding of the product category and segments of the market o Balance regional needs to deliver an optimized worldwide solution o Drive product requirements definition and competitive analysis in geographies not yet open to the BWF solution portfolio to determine fit and market opportunity · Drive BWF Solution Marketing activities o Maintain a strong customer and industry presence through customer visits and event participation o Own the marketing plan and execution for the BWF PG · The Product Communications Manager will have an indirect reporting relationship to the Product Manager o Leverage our brand and category strengths within BWF marketing initiatives o Coordinate all BWF PG activities relating to industry tradeshows and user group events o Participate in one or more industry forums in order to raise visibility around the importance of business workflow within today’s industry o Work with cross-functional team to plan and execute product launches |
| Education : · BS/BA in Business Management, Marketing, Engineering or relevant work experience · MBA desirable |
| Preferred Experience : · 5-7 years experience in product management and/or product marketing of high value software solutions · Prior experience in establishing business goals, forecasts, strategies, and tactics · Experience in the Graphic Arts industry with a strong understanding of the business operations of commercial and packaging printing companies · Seasoned manager who is willing to occupy a hands-on-role · Experience working in a cross-cultural environment · Experience working within the product commercialization process · Proven proficiency in planning, developing and managing budgets · Experience identifying company business objectives and technical requirements and developing/communicating solution plans – definition of scope, estimates of effort, descriptions of solution worksteps, etc. · Experience with MIS/ERP solutions and implementations |
| Personal Attributes : · Entrepreneurial aptitude; ability to manage large complex operations with limited resources and with a hands-on style · Meticulous attention to detail and accountability · Able to lead and inspire a geographically dispersed team · Ability to work independently and as part of a team · Excellent communication skills across a broad range of global organizations and people: peers, customers, and partners · This person will encounter changing demands as we build and transform our organization and they must respond in a can do fashion · Able to work in and bring structure to ambiguous environments · Ability to think strategically and convert strategy into executable plans and drive results. · Ability to work across time zones and cultures. This necessitates working outside the normal working hours of 8:00am to 5:00pm · Strong contract and negotiation skills · Must be able to motivate, provide leadership and create a team environment · Strong financial and analytical skills · Knowledge of Lean Philosophies and/or Six Sigma concepts is a plus · Ability to operate in a dynamic fast-paced environment, low tolerance for bureaucracy and non-value work · Self-confident and smart risk taker · Self-motivated, action oriented, and strong personal integrity · Creative questioning approach to solving problems · Able to prioritize effectively · This role will require moderate to heavy travel (up to 50% of the time on average) |
| Role Requirements: · 5 years experience working within a manufacturing (Discreet/MTO preferred) or print production environment · 3 years of experience working within an ERP Software Solutions environment · Experience in a product marketing, product management, or general business management role |
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