SF Bay Area, CA, USA
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Reports To: Director, Product Management
Reporting to the Director of Product Management, the Sr. Product Manager is the primary business owner for the real-time activity monitoring solution and will own the real-time solution lifecycle, from creation of business plans to contribution to revenue and to customer satisfaction with the real-time activity monitoring solution.
Serve as consultant to other product managers to ensure that each application in Genesys’ contact center solution goes to market with differentiated, real-time information that contributes to the company’s competitive advantage.
Work with Product Managers, Engineering, the Systems Team, etc., to manage the product solution requirements based on strategic product direction, customer input, roadmaps, and general market demands—includes requirements for major and minor releases.
Work with other Genesys Product Managers to understand cross-product dependencies and drive requirements into these dependent products. Provide product information to the field organization, partners, and customers. Design and deliver product presentations for customers/prospects, and internal technical training.
RESPONSIBILITIES:
1. Manage the entire product life cycle from strategic planning to tactical activities.
2. Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
3. Consult with product managers to ensure each product or solution goes to market with differentiated, real-time reporting capabilities
4. Drive the development, positioning and go-to-market plan for real-time reporting and alerting capabilities of the Genesys solution
5. Work closely with development, operations, professional services and marketing teams to plan and execute the product management strategy and programs
6. Evaluate system requirements for existing and new solutions
7. Evaluate potential third party solutions and work with vendors
8. Meet and present to industry analysts on features and capabilities
9. Provide training for sales, presales and implementation staff for releases
EDUCATION & REQUIREMENTS:
1. Undergraduate degree, technical degree preferred
2. MBA preferred
3. 3+ years enterprise product management experience for a software company, preferably with real-time activity monitoring and/or contact center domain experience.
4. Excellent written, verbal, and presentation skills are required
5. Proven track record in bringing new products to market and evolving existing products via multiple product release cycles
6. Superior analytical skills
7. Strong business acumen and decision-making ability
8. Team player who does not require detailed supervision
9. Ability to work well with others in a highly demanding, highly collaborative environment
10. Proven ability to lead outside of management structure. Candidate must demonstrate ability in team building and leadership outside areas of authority
If you're interested in this opportunity, please send a current résumé to:
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