Sunnyvale, CA, USA
relo=maybe
Reports To: Dir. Marketing
Manager or Sr. Manager of Customer Retention (CRM) and Loyalty
About Us
We are the new GPS kid in town - our name is Dash Navigation and our goal is to revolutionize in-car navigation (www.dash.net). In our recent product release (March 2008) we made some rather remarkable impact on the industry with the launch of our and the world's first full-time internet connected GPS device, the Dash Express.
We feel that it is only a start of something that is going to be big, very big! We take GPS from a "Get me from here to there" paradigm, or from “Where am I”?, “You are in your car”..., to a paradigm in which GPS is integrated into one's daily life and becomes a dynamic tool to access relevant information and make all sorts of travel and non-travel related decisions.
The challenge is thrilling. The rewards are potentially big. Our Company has been funded by BOTH Sequoia and Kleiner and if you have been around Silicon Valley, then you probably KNOW (or should Google) what it means when BOTH of them join forces together...
For now it also means that we offer full array of benefits, including health insurance, 401K etc.
For now it also means that we offer full array of benefits, including health insurance, 401K etc.
About the Work
We are looking for that exotic skill of someone who knows how to increase customer satisfaction, increase loyalty and reduce customer churn through marketing programs. Your primary goal will be to increase customer satisfaction, increase loyalty and reduce customer churn by informing, educating, enticing and all the secret voodoo, charm and magic that only you know how to weave.
We are looking for that exotic skill of someone who knows how to increase customer satisfaction, increase loyalty and reduce customer churn through marketing programs. Your primary goal will be to increase customer satisfaction, increase loyalty and reduce customer churn by informing, educating, enticing and all the secret voodoo, charm and magic that only you know how to weave.
You will be expected to both create and launch a variety of programs, as well as monitor, track and report on the results. You will also build the department from scratch. This will be your baby and you’ll take ownership for customers and serve as the single point of contact to the customer. You will be working extensively with cross-functional teams in order to obtain program buy-off as well as to launch and measure the program results.
About You
You are a passionate person that has lots of experience in retention and loyalty programs, particularly in service oriented products. And by lots we mean at least a couple of years. You are also smart enough to know, that if you do not have this experience you don't need to answer this ad. You are a churn czar or czarina. You're ready to work elbow deep with some the brightest people in consumer electronics and have a reputation for speaking plainly, for taking risks, for being creative, and for being secure enough in your intelligence to some times admit ignorance. You are a pillar of reliability and crave success.
You are a passionate person that has lots of experience in retention and loyalty programs, particularly in service oriented products. And by lots we mean at least a couple of years. You are also smart enough to know, that if you do not have this experience you don't need to answer this ad. You are a churn czar or czarina. You're ready to work elbow deep with some the brightest people in consumer electronics and have a reputation for speaking plainly, for taking risks, for being creative, and for being secure enough in your intelligence to some times admit ignorance. You are a pillar of reliability and crave success.
Interested?
Email resume to kbretz AT Dash DOT net .
No phone calls, please. (recruiters, this means YOU!).
If you're interested in this opportunity, please send a current résumé to:
No comments:
Post a Comment