Dublin, CA, USA
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Reports To: Director of Product Management
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets.
FrontRange is looking for a Product Marketing Manager, Service Management Products.
The IT Service Management Product Marketing Manager will manage go-to-market activities. Position based in Dublin, CA with 25% Travel
Summary: The IT Service Management (ITSM) Product Marketing Manager will manage go-to-market activities and create marketing deliverables for ITSM product launches globally, developing baseline positioning and messaging content for collateral, presentations, websites, and sales tools. The Product Marketing Manager will also assist in marketing activities and programs, including lead generation campaigns, promotions, events, advertising, and public relations.
Working closely with the Product Management team, this person will “own” a series of Service Desk and Infrastructure Solutions and create and execute deliverables for quarterly launches. He or she will work with the team to identify customer benefits and messaging and create specific marketing and sales tools for the solution.
Qualifications and Experience: Minimum 5 years experience in product marketing or management in the technology sector with strong project management skills. Knowledge and experience in service management and ITIL is highly desirable, as is an understanding of IT and/or customer support environments or call centers.
The successful candidate will demonstrate the ability to:
- Lead all phases of a product launch (from writing MRDs to external launch events) - Create and present product presentations and collaterals for internal and external audiences - Define and communicate product vision and positioning - Work effectively with multiple departments to launch solutions globally - Develop content for revenue-generating marketing campaigns and work with Campaign Managers to execute globally - Create and deliver sales training to sales teams and partners globally - Provide basic product demonstrations in sales and prospecting opportunities - College degree required
To apply, please send your resume to the link provided below.
www.recruitingcenter.net/clients/frontrange/publicjobs
If you're interested in this opportunity, please send a current résumé to:
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